All orders are processed Monday through Friday, excluding holidays.

Times vary from 24 to 72 hours starting from the first working day following receipt of the order.

Delivery usually takes place within 2-6 working days.

However, during the holiday season, shipping times may be longer.

For more information, see our Terms of Sale area.

Shipping costs 5 euros.

Returns are not accepted.
For more information please refer to the Conditions of Sale section

For more information, our Customer Service is active from Monday to Friday from 09:00 to 12:00 and from 14:00 to 17:00 (CET), excluding holidays, by email to customerservice-preloved@monnalisa.com